Skip to content

AIGS Help Center

How can we help?

Find answers about your account, courses, and learning materials.

Find answers to common questions

Getting started

How do I find the right course?

Browse the course catalog or search by a subject such as ruby, diamond, or jewelry. Open a course to review its description and curriculum before enrolling.

Explore courses
Can I preview a course before enrolling?

Some courses offer free lesson previews. Look for the Free preview link in the course curriculum. Preview availability varies by course.

Do I need an account?

You can browse the catalog without signing in. Create an account to manage your enrollments and learning progress.

Create an account

Account & access

I forgot my password. What should I do?

Request a password reset using your account email address. Open the link from your email in the same browser where you requested it.

Reset your password
Where can I find my courses?

Sign in and open My Learning to see your courses and continue studying. If an expected course is missing, contact support with the course title.

Sign in
How long can I access a course?

Access conditions vary by course. Review the course description and enrollment information for its access period. Contact support if you need help checking your enrollment.

Learning & course materials

Where are lesson files and transcripts?

Open an available lesson to see its video and supplementary content. Resources and transcripts are shown when provided for that lesson.

What should I do if a video does not play?

Check your internet connection, refresh the page, and try an up-to-date browser. If the issue continues, contact support with the course, lesson title, browser, and a description of the problem.

Contact support
Will I receive a certificate?

Certificate eligibility and assessment requirements depend on the course or program. Review its description for the requirements that apply to you.

Can’t find what you’re looking for?

Get in touch with the AIGS team.

Contact us